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Return Merchandise Authorization (RMA) Procedure
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All of our products include a 12-month warranty. In the event of repair/replacement, please follow the RMA procedure described in this page. Inscape Data will repair the defective devices to working condition.
A repair fee will be charged, if the item is out of warranty. If the repair charge is required and you will be notified for approval of the charge.
Once you approve the charge, Inscape Data will proceed the repaire and send the item back to you accordingly.
Return Merchandise Authorization (RMA) procedure:
In order for products to qualify for any type of return to Inscape Data, the following RMA procedures must be followed by all distributors, channel partners, and ustomers:
- Please select one of the following two online RMA Request Forms:
A. For customers from North and South America, please complete this online RMA Request Form.
B. For customers from any other regions or countries, please complete this online International RMA Request Form.
Once you submit the online RMA request, you will receive a confirmation e-mail.
- For customers from North and South America, please fax us a copy of the invoice for the products that you request to have RMA. Our Fax Number is: 408-935-8900.
- For customers from any other countries other than North and South America, please scan and e-mail us a copy of the invoice to rma.tw@inscapedata.com.
- Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks.
- Products should be returned by pre-paid freight. We will not accept Freight Collect or C.O.D. shipments. Please send the defective products to:
For All North American or South American Customers:
Inscape Data Corporation.
RMA Department
1611 South Main Street
Milpitas, CA 95035
U.S.A.
TEL: +1-408-935-8500
For All Other International Customers:
Inscape Internation Co. Ltd.
RMA Department
34F-1, No. 170, Jingping Road
Zhonghe City, Taipei County, 235
Taiwan, R.O.C.
TEL: +886-2-2949-4141
- RMA number must be marked clearly outside the carton and on the mailing labels.
- Defective devices will be repaired or replaced with factory-refurbished units only if the device can't be repaired.
Inscape Data reserves the right to replace some RMA products by similar functional products when the original defective
products have been discontinued or are no longer being used.
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